You’ll have a dedicated account manager plus access to our support team for quick responses, updates, and campaign planning.
You get direct access to a dedicated account manager.
When you partner with Over the Top Promotions, you work with one consistent point of contact. Your dedicated account manager oversees your orders, tracks deadlines, suggests products, and ensures everything runs smoothly, with no jumping between departments or repeating yourself.
You receive support that's fast, responsive, and human.
Our support team responds promptly via email or phone. You'll never wait days for answers. Whether you're requesting a quote, checking on inventory, or needing a last-minute change, we prioritise speed and clarity in every interaction.
You get proactive updates, not just reactive replies.
We don’t wait for you to follow up. Expect regular updates on order statuses, delivery timelines, and campaign progress. Your account manager will notify you of any supply changes, delivery windows, or new merchandise opportunities tailored to your brief.
You can tap into expert campaign and merch advice.
Our team helps with more than logistics. We guide you on what merch works best for your audience, event, or season. From sustainable product options to custom onboarding packs and trade show gear, our advice is rooted in real use cases and results.
You get end-to-end support—from design to delivery.
We manage artwork proofs, compliance checks, printing, packing, and fulfillment. Whether you're building a corporate merchandise store, planning a national rollout, or need support for ongoing gifting programs, we handle every detail while you stay focused on your goals.