How to Report and Resolve Issues with Promotional Merchandise Orders
If there’s a problem with your order, like missing items, incorrect branding, or damaged goods, please contact us within 7 days of delivery. Email hello@ottpromotions.com.au with your order number and photos.
We’ll investigate quickly and work with you to resolve the issue, whether that means a replacement, refund, or credit. Your satisfaction is important to us, and we’ll make it right.